RETURNS/ REPAIRS
My Picture Charm looks damaged. Can you fix it?
Sometimes the glue dries with bubbles, so this is possible. I am glad to help with this!
If you have received a damaged picture, please fill out the form with all the details. You may be asked to provide pictures to show proof of damage. From there, you will be contacted with details to get this fixed swiftly.
My Pin wire was broken. Can you fix it?
Yes! Wire is delicate and can get caught in the wrong places. I am happy to fix what has been broken!
If your pin has been broken, please fill out the form with all the details. You may be asked to provide pictures to show proof of damage. From there, you will be contacted with details to get this fixed swiftly.
Can you replace/return any product?
I only accept returns after 14 days of purchase. If it is shipped, 14 days after ship date. PINS CANNOT BE RETURNED, but they can be FIXED. Pins can be fixed, so long as Open Book by bri is producing pins.