frequently asked questions
F A Q
PICKUP & SHIPPING
How long does shipping take?
Most orders ship within 3–5 business days. Once shipped, standard delivery typically takes 5–7 business days, and that includes the creation time. You'll receive a tracking number as soon as your order is on its way!
Do you offer local pickup?
Yes! Local pickup is available through our partner storefront in Eunice, Louisiana-- Holly's Hobbies. Select "Local Pickup" at checkout and we'll notify you when your order is ready.
Do you ship internationally?
We currently ship within the United States. As our business grows, so will the shipping!
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size. The average shipping cost is $6! We occasionally offer free shipping promotions, so keep an eye on our announcements!
CUSTOMIZATION
How do I personalize my order?
Most products offer customization like bead choice, charm options, & colors! If you'd like to start from scratch, I have created collection pages with a "start from scratch" option! From there, simply add what you'd like to cart. If you have a special request, leave a note at checkout!
How long do custom orders take?
Custom and made-to-order items typically take 5–7 business days to create before shipping. We take care and time to make sure your piece is just right.
Please note that Wedding Packages take 14 business days to create before shipping!
Can I make changes to my order after placing it?
We begin processing orders quickly, so changes may not always be possible. Please contact us as soon as possible if you need to make an adjustment and we'll do our best to help.
Do you offer bulk or wholesale custom orders?
Yes, we love working on larger orders! Reach out to us at openbookbybri@gmail.com with subject "Wholesale' or "Bulk Order"
Bulk Order is $250 minimum!
To request wholesale, you must have a resale license. Wholesale minimum will be discussed based on your needs!
Please note that emails will not be answered without a subject!
Do you take custom design requests?
Absolutely! We love bringing unique ideas to life. Reach out to us directly to discuss your vision and we'll let you know what's possible.
RETURNS, EXCHANGES, & DAMAGED ITEMS
Can I return or exchange my order?
Because most of our items are made-to-order and personalized, we are unable to accept returns or exchanges unless the item arrives damaged or defective. Please double-check all customization details carefully before placing your order.
What if my item arrives damaged?
We're so sorry if that happens! Please contact us within 7 days of delivery with a photo of the damage and your order number. We'll make it right with a replacement or store credit. Please note that the replacement will be an exact replica of what you originally ordered!
My order arrived incorrect — what do I do?
If we made an error on your personalization, reach out to us right away with your order details and a photo. We'll prioritize getting the correct item to you as quickly as possible. Please note that your original order must clearly explain the customization fault in writing!