Shipping policy
Shipping Policy
Carriers We ship via USPS and UPS. If you have a specific carrier preference, please note it in the order notes at checkout and we will do our best to accommodate. For expedited or express shipping requests, please contact us at openbookbybri@gmail.com prior to placing your order to confirm availability and pricing.
Shipping Rates We charge a flat rate for shipping on all orders.
Processing Times Please allow the following processing times before your order ships or is ready for pickup:
- Made-to-order & personalized items: Approximately 5 business days to create, plus shipping time.
- Pre-made items: Ready to ship within 1–2 business days, plus shipping time.
Processing times may occasionally be shorter.
Delivery Timeframes Once your order has shipped, please allow approximately 3–7 business days for delivery. You will receive a tracking number via email once your order is on its way.
Local Pickup Local pickup is available at: Holly's Hobbies 235 West Walnut Ave, Eunice, LA
Local pickup is available for online orders placed ahead of time. You will receive a notification when your order is marked as ready for pickup — please do not come before receiving this notification. Pickup must be done during Holly's Hobbies store hours. Please note that made-to-order and personalized items still require their standard creation time before being ready for pickup.
P.O. Boxes We do ship to P.O. boxes.
Lost or Stolen Packages Once an order has been handed off to the carrier and marked as delivered, Open Book by Bri is not responsible for lost or stolen packages. It is the customer's responsibility to file a claim directly with the carrier. If you need any information from us to support your claim (such as product value or order details), please don't hesitate to reach out at openbookbybri@gmail.com and we'll be happy to help.
Contact Us For any shipping-related questions, please contact us at openbookbybri@gmail.com.